Understand your employees better.
Obtain data with ease to show which employees are doing well and those that need further training and support.
Automatically assign customers or tasks to those employees who have the least amount.
Measure productivity of each employee with reporting to show output.
Understand timescales involved with each part of your process and identify any bottlenecks and causes. Create alerts for any key KPI's that aren't achieved to ensure important actions are never missed by anyone